At Tahoe Multisport, your safety and experience are our top priorities. To keep operations smooth and fair for all guests, the following policies apply to all tours, rentals, and retail sales.
1. Cancellations & Refunds
Tours & Guided Experiences
- 7+ days before: Full refund.
- 3–6 days before: 50% refund.
- Within 48 hours or no-show: Non-refundable.
Rentals (E-Bikes, Paddleboards, Kayaks, Skis, Snowshoes)
- 48+ hours before: Full refund.
- Within 48 hours or no-show: Non-refundable.
Retail Purchases
- Clothing & gear: Exchange or store credit within 14 days if unused and with tags.
- Convenience items (snacks, sunscreen, etc.): Final sale.
Peek Protect
Guests may add Booking Protection at checkout. Allows for changes and cancellations at any time. This optional coverage provides up to 100%. Refund available up to the coverage amount you select. $10 for every $100 of your booking. Must be purchased during initial checkout; it cannot be added retroactively. Any part of the booking not covered, and the protection coverage fee itself, are non-refundable.
2. Amendments & Change Fees
We understand plans can shift. To keep our schedule fair and organized:
Tours
- 48+ hours before departure: One free change. Additional changes or amendments (date/time/participants) incur a 10% fee of the booking total.
- Within 48 hours of departure: Changes are not guaranteed. If possible, a 20% fee applies. Otherwise, the booking follows the cancellation terms above.
Rentals
- 24+ hours before pick-up: One free change. Additional changes incur a 10% fee of the booking total.
- Same-day change requests: Subject to availability. If approved, a 20% fee applies.
Note: Fees are charged at the time of amendment. Peek Protect bookings are exempt, as those must be canceled and refunded directly through Protect Group.
3. Late Arrivals & Missed Tours
- Please arrive 15 minutes early for check-in.
- Tours depart promptly at the scheduled time for the safety and fairness of all guests.
- Guests who arrive late and miss their tour are considered no-shows and are not refundable.
- If space allows, we may reschedule you for a later departure the same day, but this is not guaranteed.
- Guests may extend their rental from the half to full day based on availability in the system, cannot be done retroactively.
- Overdue rental returns are levied a late fee of $5 per bike per 15 minutes late, rounded down to the nearest 15 min. System Tags Late equipment as overdue.
- Late rental arrivals are checked in, rental time starts at listed booking time.
4. Weight & Equipment Limits
For your safety, all equipment has manufacturer weight limits:
- Clear Kayaks: calm conditions: single person 285 or 350 lbs per boat, bumpy conditions single person 240 lbs, 300 lbs per boat.
- E-Bikes: Runner3+ 420 lbs 4’11”-6’2″ (150-188 cm), Wagon5 375 lbs 4’11”-6’3″ (150-190 cm) Rear Riders Total 120 lbs, Radster Trail 300 lbs 4’11”-6’2”, Trike 415 lbs, Kick 300 lbs 5’2″-6’1″
- Stand-Up Paddleboards: 320 lbs per board
Guests exceeding posted limits may be unable to participate. In such cases, we will do our best to offer an alternative (different activity, store credit, or reschedule), but refunds are not guaranteed.
5. Weather, Air Quality & Safety
- We operate rain or shine, but tours may be canceled, modified, or rescheduled in unsafe conditions (high winds, lightning, wildfire smoke, or other environmental hazards).
- We use the Air Quality Index (AQI) as an objective guide for smoke-related decisions.
AQI Guidelines
- AQI 0–75 (Good to Moderate):
Operations run as scheduled. - AQI 76–125 (Moderate to Unhealthy for Sensitive Groups):
Operations continue as scheduled. Guests who prefer not to participate may reschedule or receive store credit for future use. - AQI 126–150 (Unhealthy for Sensitive Groups / Approaching Unhealthy):
Tours and rentals may be modified (shortened duration, adjusted routes, or lower exertion options). Guests may reschedule or receive store credit. - AQI 151+ (Unhealthy):
Tours and rentals may be canceled or significantly modified at Tahoe Multisport’s discretion. Guests will be offered rescheduling, store credit, or a refund if no reasonable alternative is available.
Additional Notes
- Air quality can vary by time and location. Final decisions are made based on real-time conditions at the activity start time.
- We may proactively contact guests to adjust or reschedule bookings if conditions change.
- Choosing not to participate in conditions below AQI 126 falls under our standard cancellation policy unless otherwise stated above.
Operator Cancellation
- If Tahoe Multisport cancels due to safety concerns (including high winds, lightning, or severe smoke conditions), guests may reschedule or receive a full refund.
Tahoe Multisport 